PALM Website Terms & Conditions
1. Preliminary
1.1 This website (“www.palm.co.nz”) is operated by McCallum Industries Limited, owner of the PALM brand and associated trade marks (“PALM”, “we”, “us”, or “our”).
1.2 Please read these Terms & Conditions carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms & Conditions, including any updates or amendments made from time to time.
If you do not agree to these Terms & Conditions, you should not access or use the Website.
1.3 We may update, modify, suspend, or remove any aspect of the Website at any time, including products, services, content, features, and access rights.
1.4 Any new features, services, promotions, or content added to the Website will also be subject to these Terms & Conditions.
2. Website Content
2.1 The Website provides general information about PALM products, recipes, promotions, campaigns, retailers, community initiatives, and related content.
2.2 While we aim to ensure information is accurate and current, PALM makes no guarantee regarding the completeness, reliability, suitability, or accuracy of Website content.
2.3 Product packaging, ingredients, nutrition information, and availability may vary by market and may change without notice. Consumers should always refer to the product label supplied in their local market before consumption.
3. Product & Food Information
3.1 PALM products should be consumed as part of a balanced diet and in accordance with any preparation or storage instructions provided on-pack.
3.2 Consumers with allergies, intolerances, dietary requirements, or medical conditions should carefully review product packaging and consult a qualified health professional where appropriate.
3.3 Recipes, serving suggestions, and preparation ideas displayed on the Website are intended as general inspiration only.
4. Exclusion of Liability
4.1 To the maximum extent permitted by law, PALM and its employees, contractors, agents, and affiliates will not be liable for any direct, indirect, incidental, consequential, or special loss, damage, injury, or expense arising from:
Use of or reliance on the Website or its content
Temporary unavailability of the Website, Errors, inaccuracies, or omissions, Third-party links or content, Viruses or harmful code transmitted via the Website,
4.2 Users access and use the Website at their own risk.
5. Privacy
5.1 PALM respects your privacy and will handle personal information in accordance with applicable privacy laws.
5.2 We may collect personal information when users:
Contact us, Enter competitions or promotions, Subscribe to communications, Submit feedback or content, Interact with our digital platforms
5.3 Personal information may be used for:
Customer service, Marketing communications, Competition administration, Product feedback and improvement, Website analytics and performance
5.4 We may use cookies, analytics tools, pixels, and similar technologies to improve Website performance and user experience.
5.5 Users may request access to or correction of personal information held by PALM by contacting us directly.
6. Electronic Communications
6.1 By subscribing to PALM communications or entering promotions, you may receive marketing or promotional communications from PALM.
6.2 Users may unsubscribe from communications at any time using the unsubscribe link or by contacting PALM directly.
7. Linked Websites & Third Parties
7.1 The Website may contain links to third-party websites, retailers, social platforms, or external content.
7.2 PALM does not control and is not responsible for the content, privacy practices, products, or services of third-party websites.
8. Intellectual Property
8.1 All Website content, including logos, branding, graphics, photography, packaging designs, artwork, videos, copy, and trademarks, are owned by or licensed to PALM and McCallum Industries Limited.
8.2 Users must not copy, reproduce, distribute, modify, publish, or commercially exploit Website content without prior written permission.
9. Promotions & Campaigns
9.1 Additional Terms & Conditions may apply to specific promotions, competitions, campaigns, or giveaways run by PALM.
9.2 By participating in PALM promotions, users agree to any applicable promotional Terms & Conditions.
10. Territorial Applicability
10.1 This Website is operated from New Zealand and intended for international PALM consumers where applicable.
10.2 Users accessing the Website from outside New Zealand do so at their own discretion and are responsible for compliance with local laws.
11. Governing Law
11.1 These Terms & Conditions are governed by the laws of New Zealand.
11.2 Users agree to submit to the non-exclusive jurisdiction of the New Zealand courts.
12. Contact
PALM (a brand of McCallum Industries Limited) Email: customercare@palm.co.nz Website: www.palm.co.nz Address: 21-27 Mihini Road, Henderson, Auckland 0612, New Zealand
13. Promotions and Giveaways
13.1 In addition to the above, please see PALM Promotions & Giveaways Terms and Conditions HERE.